GoldenPass

As the range of ratings for this train suggest, there is more to know than meets the eye. I reserved two Prestige Class seats on the 3:30 PM Golden Pass from Zweisimmen to Montreux. I had to email after reserving and paying because they did not send the tickets. Be aware! There is more than one Golden Pass train! The difference between a Golden Pass and a "regular" train is essentially the Golden Pass has bespoke coaches. The service was mediocre at best in terms of getting a snack and the waiter was clearly stressed and over-worked. The AC in our coach wasn't working well and the less expensive cars were actually more comfortable in that regard. The scenery was impressive and it was a gorgeous sunny day. But the planning and expense involved were not worth it. You can see the same thing from a regular train. If I were doing this again, I would simply use my first class Flex Pass and forego the Golden Pass. Our experience using Swiss Railways was otherwise very good but it definitely is worth double-checking your itinerary to be sure the train you plan to take actually is going to the destination you want based on your understanding of the online schedule.

Booked MOB train from Montreux to Interlaken. Paid for seats in “Prestige” section…….A/C out in car, had to leave door open to section behind to get any air. Purchased meat/cheese platter to enjoy on the trip. They don’t tell you they serve it on a flat try, vegetarian platter had seeded grapes, cauliflower, tomatoes all, round and rolled off if you didn’t catch them with movement of train. Oh and hang on to everything they give you, knife/fork, drink, bag of bread because the jolting of train causes it to fall on floor. Save yourself the money and aggravation and travel another way! Beautiful scenery though if you can enjoy it while sweating. Staff polite and friendly.

In Zweisimmen we boarded the 1st Class of the GoldenPass Belle Époque, featuring beautiful carriages styled on the 1930s Pullman Express. The train travels through enchanting Swiss landscapes, and stops in Gstaad on it's way to Montreux on Lake Geneva. Comfortable seats, real vintage feeling, friendly and helpful conductor. Sadly, the restroom is tiny and doesn't match 1st Class. The snack & beverage attendant was useless, didn't show up until short before end station. I recommend to start or finish this trip in Gstaad since the place has more to offer than Zweisimmen.

Did a return Montreux-Interlaken trip in second class, next to Prestige cabin. Highly recommend booking these seats as it is quieter and service was excellent. Inbound train service was better but we had pre-ordered a few trays and it was excellent. Scene is gorgeous and the train was spotless and of course, on time!

We were on our way to Wengen for a few days and to make our journey a little different from the usual line from Geneva to Bern, we took the direct train from Montreux to Interlaken, paid for reserved seats and returned on the same route a few days later. On the outward journey as the train arrived at Montreux Station, members of the crew kindly asked the waiting masses to allow passengers to disembark, allow time for the crew to check the carriages and we would be informed when it was time to board. Sadly, no one took notice and it was a free for all as travellers without reservations were in a great hurry to find available seating. This was not a pleasant experience and once the situation had become calmer, we were able to locate our reserved seats. Happily they were still available! In spite of the earlier problems, we thoroughly enjoyed the journey in very comfortable seating and no one can argue that the scenery isn't worth admiring! On our return trip, it was more or less the same manic situation and we had to ask a family to allow us to take our reserved seats. They were not happy! The return trip was extra special due to the extremely interesting commentary in English given by the wonderful John who is very knowledgeable about the history of the area, farming, building, etc. Thank you John! Husband and I enjoyed talking to you as the train approached Montreux. Keep up the good work.

I traveled Golden express interlaken to Montreux in prestige cabin June 2025. It was a horrible experience. ALL the staff were rude, unprofessional and useless. They spoke to us as if we got on the train for free or as if we are little children! The waiter was horrible, seemed like he didn’t want to work or be here. A man who was the supervisor walked back and forth and ignored us every time we tried to ask a question. The ticket conductor was loud and disrespectful to everyone. The train stopped half way for an hour. No one would say why we are at dead stop for no reason. Finally we were dropped off in the middle of nowhere in 90 degree heat to take a regular train to Montreux. No one offered apology, explanation of change in train, or compensation for delay and downgrading our train from prestige to class 2. We tried to ask but everyone turned their faces away and ignored us. The most unprofessional group of people I have ever encountered in my life. EVERYONE PLEASE DO NOT WASTE YOUR MONEY ON GOLDEN EXPRESS GOING TO Montreux ESPECIALLY THE PRESTIGE IS A SCAM!!

WARNING!! The train seems to break down often and refunds are not really offered for food orders and YMMV on tickets or reservation costs. There were multiple breakdowns in May and June, so good luck getting to your destination. Our train in June 24, 2025 broke down one stop from Interlaken Ost (at Interlaken West). SBB gave us a 3-step connection on trains and a bus hop to get to Montreux. MOB was useless and did not even give us clarity on how to get to our destination. We had ordered aperitifs, which were delivered as our train was announced as canceled, we left them as they were on ceramic plates, as were told to exit the train. When we requested refunds, we were only given refunds for the reservation and not for the food. Further SBB will not help you as they consider this a MOB problem. We reached our destination over 3 hours after our target time, hauling luggage over every stop and bus hop. Horrible experience.

Appalling customer services! We spent 1k CHF on prestige class panoramic seats. Train was cancelled and we had to take a bus. NO REFUND or compensation! They don’t guarantee the class of service. So instead of having a pleasant journey with comfortable seats we were crammed on to an old bus with no legroom for 2 hours and spent 1,009 CHF for nothing. NEVER AGAIN! AVOID!

We went on the Golden Pass train from St Moritz to Interlaken. We reserved our seats and really enjoyed it until about 2hrs in. We were told the train was going to stop due to a fallen tree - which is unfortunate. We were told a train would then take us part of the way and then buses would be laid on with Staff to assist. The next Train was waiting for us, which was straight forward but then when we got to the next Station to get a bus it was horrendous. There was no order, no queues, no staff or any extra buses. There was literally hundreds of people standing around not knowing what to do. A few buses came and everyone charged forward. Didn’t matter how long you had been there it was chaos. This happened numerous times and there was more people turning up from other trains. I did go in to the Train Station to see what was happening but the guy in the Information Centre just shrugged his shoulders when I asked where the extra buses were and why there was no order to who got on the buses first. I would have preferred him to just apologise. Eventually we got on a bus 3hrs later, about 20/30 people squashed on a bus. Not a pleasant end to our Train trip

A fabulous train ride with great views along the way of lake Geneva and the adjoining valley through the mountains. Food and drinks available on the train and comfortable seating.

In just a little over three hours we enjoyed the heart of Switzerland. Snow covered mountains! Idyllic villages and farms! Glistening lakes! The trip from Interlaken to Montreux checked all the boxes for scenery and comfort.

We had booked the prestige class of golden express from Interlaken to Montreux. The train is extremely comfortable with beautiful views of the countryside. It is one experience which you must have if you are visiting switzerland. The train is equipped with all necessary facilities and you can also pre-book your breakfast for the journey. I would recommend to make a reservation in advance if you intend to travel via the golden express.

We were booked both ways with this train to Gstaad for a day trip from Montruex. We loved the journey, It was beautiful scenery and we were booked into prestige class, which was stunning. We were offered a coffee and then charged a further 11 CHF! The couple behind me commented on the fact that for the price we paid it should have been included! Our return trip was cancelled at the same time as the train should have arrived, so no warning, which was really disappointing and we caught the panorama train home, which was ok but not as comfortable! We therefore did not try the pre-booked hospitality package and there was no where to get a drink on the train. However all of that said the scenery remained breathtaking and that was what the trip was about.