Panorama-Restaurant Top o'Met, Hotel Metropole, Interlaken

Webster’s dictionary should put Metropole’s photo next to its definition of a great hotel. No exaggeration. The check in was quick, utterly professional and friendly staff paid attention to what we needed as two older guests after a long day of traveling, and got it done with empathy. Room was tastefully appointed and functional - plenty of charging ports, great water pressure in the shower, quiet with a great view, space well used for necessities rather than silly over-furnishing. Housekeeping was great, so were the lovely staff in the restaurant (great food by the way), and the front desk staff are the real assets of the hotel. Everything worked as it should, we rested well, got all our questions about sightseeing or nearby restaurants, markets promptly answered, rooms and common areas were impeccable and we felt safe staying there. Book your stay at the Metropole, you won’t be sorry!

Great location, beautiful rooms, excellent sleep quality. The Roof Resteraunt has amazing views, good quality food and the service staff is amazing. Try the special deserts displayed at the entrance of the restaurant. Front office staff is professional and sincerely helpful. Even the taxis you book through them are very helpful. Perfect gem of a place. Will definitely stay here again when in Interlaken.

Do not book this hotel!!! The photos on their website are of already renovated rooms which is what we thought we were paying for with the $300 per night. We arrived and got a room that looked 40 years old with worn out carpet and 40 year old furniture. Construction pounding in the room above us and next to us. We were in the room for almost one hour of straight jack hammering and could not longer take it. They did not offer any other room as they said they were booked. They said we could pay extra to upgrade to another type of room but not until the next day. Worst experience! Entire hotel smells like smoke and the lobby is a smoking lobby.

I enjoyed my stay here so much! I had a beautiful view via my terrace, facing the mountains. Hotel cleans rooms every day and does a wonderful job. Breakfast was very fancy and delicious. The elevators were super efficient - I never shared an elevator with anyone and always got one within 10 seconds. Interlaken ost is a 13 minute walk, Interlaken west an 8 minute walk. They also give you an Interlaken card for travel nearby. The only thing I wish is that there was laundry services available on site. Other than that, if I find myself in Interlaken again I will 100% rebook! Thank you all!

We had a extremely disappointing stay at the Hotel Metropole where we complained about a continuous noise on the second night in our room. After a trip to reception to complain a maintenance man came up and listened. He agreed and said it was very noisy, but it was noise from the pipes and nothing more could be done about it, but would let Reception know. We heard nothing back from Reception. On leaving we asked Reception if the complaint had been recorded only for out taxi arrive before we got an answer. Back at home we complained, only to be told there was no record of a complaint and no noise in the Hotel room. This is a shame as the views from the hotel are amazing, but the lack of customer care is truly awful and totally ruined our stay.

We had a wonderful stay, the room was clean and comfortable with a stunning view! The staff were friendly, helpful and accommodating to all our needs. Cannot fault it . Highly recommended

My 91 year old father likes to visit Interlaken in September and for many years now we have stayed at the Metropole. The rooms are excellent, all with a balcony and a perfect view of the Jungfrau. Could not recommend more highly. We booked half board and ate in the top floor restaurant each evening and the food was very good. The staff are very thoughtful and go out of their way to make sure everyone is happy. Really could not fault the experience at all. Hope to return again.

Great clean and modern hotel, in a great location. Fantastic view from the balcony, and great breakfast. We watched the hang gliders.

Excellent facility with views from the room balcony absolutely exceptional. The organised pick up and drop off from and to the railway station was greatly appreciated

Exceptional hotel. Gorgeous room with view on mountains. Situated between two train station near central downtown Interlaken. Staff was outstanding.

Loved this hotel. It may not be a beauty queen to look at but we had a fantastic 7 night stay which we booked using Inghams. This high rise building is rather ugly looking from the outside but once you are inside it, it’s great. We had a spacious (not yet refurbished) room – No 12 which had a huge superking sized comfortable bed with individual duvets. There was plenty of storage space, a free safe and a TV with some English channels. WIFI was free and reliable. There was never much of a wait for the lifts and if we ever needed anything, Reception were most efficient and helpful. There was a large balcony and we loved watching the paragliders come in to land in front of the hotel. The view of the Jungrau was spectacular too. Most nights we had a turn down service with a chocolate on our pillows. There was a small Co op approx 1 min away, almost opposite the hotel and a larger Co Op about 4 mins walk away next to the Post office. Switzerland have unique adaptors and our European adaptor didn’t work. Reception lent us one. All the staff were friendly, professional and went out of their way to be helpful. We had half board (breakfast and dinner) and ate our evening meals at the Top O Met restaurant on 18th floor. The views were incredible of the Jungrau and the surrounding area of Interlaken. The restaurant staff were amazing, so kind, professional and great at their jobs – especially the Head Waiter Ibrahim. The food was delicious with large portions. We were impressed that the General Manager visited the restaurant every night to ensure guests were happy. He was most attentive.

Hotel is in an ideal location within walking distances of many restaurants and shops. 15 mins walk to Interlaken Ost and 8 minutes to Interlaken West to catch train to Grindelwald, Lauterbrunnen or Jungfrau. We had some issues with room first day and Christian was extremely helpful in relocating us to one of the renovated room quickly.

Our experience was horrible. I had booked the hotel for the night before, so when we arrived the next morning our room would be available. I also informed the staff at the hotel, nothing was in the notes. However, when we arrived we were listed as "no show" our room was taken, I had requested a high floor at the front with balcony. They gave us a room on the first floor next to the maid's supplies. Room 11. It was horrible. The hotel needs to be renovated, carpets need to be changed, the bathroom does not lock. Location was central and good, but I would never come back to this hotel. Breakfast was included, but our schedule did not allow for us to have breakfast, the timing did not meet our needs. Hotel needs to be cleaner.

“Wonderful stay in Interlaken! The staff were friendly, attentive, and very courteous throughout my visit. Service was excellent and made the experience truly enjoyable. Rooms were clean and spacious. Highly recommend!”

This is the only hotel I want to stay everytime I visit Interlaken. Crystal at front desk was amazing. She came all the way to our room to deliver cake as we were celebrating our wedding anniversary. This hotel has amazing view and very well located. So many restaurants and shops within walking distance. Can’t get enough of this hotel. I wanna go back!

Myself, husband and two adult children stayed at the Hotel Metropole for a week in mid-August. We booked with Inghams, and had a Queen and two singles on the fifth and sixth floors. Even though we had booked standard rooms, these two floors were refurbished in the winter. So all of our rooms were modern and furnished to a high standard. The view of the mountains from our balconies was stunning. When we arrived and opened the curtains, we were greeted by paragliders swooping down! The rooms had climate control, but this was ineffective in the heat wave. The reception was quick to supply fans, and despite the heat we were able to stay cool with these and with the balcony door open. As we were on the sixth floor, we could hear the noise from the street below, but not enough to disturb our sleep. All of the staff in the hotel were friendly, helpful and welcoming - the manager, the reception staff, restaurant staff and housekeeping team. Nothing was too much trouble. We were half board. Breakfast was plentiful and was well stocked whatever time we arrived. They were quick to replenish items and refill the coffee machine. We ate in the restaurant at the top of the hotel every night. The views are incredible. The restaurant staff were lovely and so helpful. The menu offered enough variety for us for the week. The food was always well presented and delicious. My daughter used the gym and the sauna and was impressed with these. The hotel is in a perfect location right in the centre of Interlaken and close to both railway stations. We used it as a base to visit Thun, Jungfraujoch, Lauterbrunnen, Murren, Wengen, Mannlichen, Grindelwald, Brienz, Meirlingen and the Aare Gorge. Overall we were really impressed with the hotel and would definitely recommend it, as well as returning.